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Childline South Africa is committed to developing appropriate social services including a 24 hour toll free helpline and supportive therapeutic social services for children who have been victims of violence, and their families, education and awareness raising programmes facilitating the prevention of violence against children, networking to establish strategic alliances with the aim of advocating for policy changes that will facilitate good management practices for abused children, research into violence against children within the South African Context, ongoing training and development of staff members and volunteers.
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Community Based Organisations differ markedly in their availability, services and structure from province to province.
South Africa has 11 official languages. The home languages spoken by children differ markedly across the provinces and when children are in need or crisis it is essential that children are responded to in their own language.
The Childline toll free number receives approximately 55,000 calls per month across all the provinces. It is essential to avoid a call centre that is so busy that children do not receive the quality attention that is required. Each regional office, apart from the Crisis Line and Prevention and Education Services offers a different "Basket" of services according to regional need and the availability of resources both human and material, to provide such services.
The crisis line serves the entire country, even the provinces in which there is no regional office. Childline South Africa plans to develop a branch in the Northern Cape Province.
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- Childline South Africa is an affiliation of regional Childlines. Each Province in South Africa with the exception of Northern Cape has a regional Childline office to which the toll free line for children is directed
- Each province has its own regional issues relating to children and violations of children's rights
- Education, Welfare and Health - the government services that have a profound impact on children's lives - are provincial affairs and therefore services and problems within these structures differ from province to province
- The Non-Government Organisations, Faith Based Organisations and - 600,000 calls managed on the crisis line
- 500,000 Children exposed to child rights and child protection education through talks and media
- 4,000 Abused children received free therapy services
- 1,500 Children prepared for testifying in court
- Research into infant and preschool child sexual assault
- Research into adolescent and child on child sexual offending
- 130 Adult offenders placed in rehabilitation programmes
- 82 Child sex offenders placed rehabilitation programmes
- Numerous children placed in safe care
- Numerous children living in poverty linked to essential resources
- The development of posters and educational materials on child protection
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- KwaZulu Natal
- Gauteng
- Eastern Cape
- Western Cape
- North West
- Limpopo
- Mpumalanga
- Free State
- Northern Cape
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- The National Office is a member of the National Child Protection Committee, the South African Society for the Prevention of Child Abuse and Neglect, the International Society for the Prevention of Child Abuse and Neglect
- The purpose of membership of all these structures is to establish co-operative responses to child protection, cooperative training for child protection workers
- Childline also works within the network of Child Welfare Societies across the country, without which our services in child protection would not function adequately
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- Provide a coordinating structure for all its provincial affiliates through the support of its affiliates, protect children from all kinds of violence and to create a culture of children's rights within South Africa
- Provide a twenty-four hour emergency toll free telephonic counselling and referral service for all children who are in danger or distress
- Advise, counsel and assist parents who are experiencing difficulty with their children or who fear that they or others may abuse their children
- Give concerned members of the public the opportunity to discuss cases of suspected child abuse
- Make therapy available to persons or groups as may be deemed necessary or advisable, more particularly but not exclusively, in order to prevent child abuse, ameliorate its effects in so far as may be possible, reduce the chance of its recurrence and to enhance family functioning
- Ensure effective and efficient co-ordination of all such treatment at the level of the family and at the inter-professional levels
- Assess the suitability for treatment of all persons referred to Childline
- Act as a referral source for professionals, such as medical doctors, teachers, social workers and psychologists, who seek guidance in dealing with cases of actual or suspected child abuse
- provide training in treatment methods and skills to such professionals
- Select and train volunteers in telephone counselling skills and supportive functions
- Contribute, whether by research or otherwise, to the body of empirical knowledge on issues relating to prevention and treatment in the field of child abuse
- Establish a resource library and data bank
- Advocate and propagate children's rights
- Perform research into the causes and effects of violence against children
- Participate in policy development with the National Government
- Government institutions, provincial and local governments and other organisations operating in the fields of interest of Childline
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- The toll free crisis telephone counselling line - 080 005 5555, deals with hundreds of queries from children and adults with concerns about children
- The calls received number on the crisis line relate to a wide variety of issues and problems including - physical abuse, emotional abuse and sexual abuse
- Child pornography
- Abuse at school by educators
- Abandonment
- HIV/AIDS
- Relationship problems - peers, parents, teachers
- Sexual problems and pregnancy
- Depression and attempted suicide
- Neglect
- Child Abuse Prevention and Education programmes in schools, communities and other contexts
- Training of volunteers to provide the above services with the assistance of professional staff
- Networking and Coordination of services to children
- Advocacy on children's rights - this involves monitoring legislation and policy and its implementation
- Treatment services to abused children and their families.
- Court preparation services to abused children who have to testify in criminal court
- Safe emergency care to children in need of immediate removal
- Rehabilitation programmes for adults and children who have committed offences against children
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